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How to correct failed online order for VIP CE?

Posted: 8 Dec 2014 14:42
by Harrison Pratt
Yesterday I tried twice to order VIP 7.5 CE and received an error message: I replaced transaction ID with

Error: Session timeout has been expired. Number for the transaction XXXXXXXX. Please contact PDC.

I have emailed, but have yet to get a response. My VISA has been billed twice but I have no product!


Posted: 9 Dec 2014 13:56
by Thomas Linder Puls
Hi, Harrison. We look at the problems (as you already know).